Sample Interview Questions for Cabin Crew

This time we will discuss what possible questions will be asked during the interview. Cabin crew interviews are tricky and can be tough, especially if one is not prepared. To be able to have an excellent interview, here are some examples of Cabin Crew interview questions and how to answer correctly and confidently.

1. "Tell us about yourself." This is one of the most common questions you can expect to be asked at the interview. Do not be fooled by the informal tone of this question and try to "wing-it" or ramble along. This is a question that can prove what sets you apart from the other candidates. Try to describe yourself in a sentence or two and give the interviewer a brief "synopsis" or your "major selling point", what your major strengths are and in what way you can benefit the company if they do decide to hire you.
2. "Why do you want to join ***** airlines?" This is where your research into the airline company will come in handy. Say specific things which you have learned about them, such as their background and future plans, etc. You will want to express your great interest about the Cabin Attendant position and along with "solid proof" that you are the right candidate for the job.
   
3. "How do you see yourself in 5 years?" To answer this question, state what your short term goals are, in relation to your position as Cabin Attendant. The purpose of this question is that the interviewer is trying to see your professional ambition and aspirations.
   
4. "Do you prefer to work with others or alone?" This is a trick question. This will determine if you are cabin attendant material or not. Of course the obvious answer would be that you prefer to work in a team. Cabin attendants always work in teams. Before every flight, they conduct preflight briefings during which cabin crew assigned to the flight are introduced to each other, checked for physical, mental and emotional readiness to fly and given their respective duties and responsibilities on board the aircraft. This camaraderie is continued from beginning of the flight, when they leave home base, till they finally comeback to their home base and conduct their post flight debriefing.
5. "What are your strengths and weaknesses?" State whatever specific strengths and capabilities you may have, in relation to the job, and be able to give solid examples as well. In stating weaknesses, be sure to reveal a small but insignificant weakness and be able to turn it into a strength if possible.
   
6. "Why should we hire you?" Give them a very brief but significant "selling point" or "signature" that will show how different you are from the other candidates.
   
7. "What would you do if you were faced with an angry passenger?" Knowledge in customer service procedures and ways of handling conflict will be the key to answering this question. Give the interviewer specific instances or experiences you've had when you dealt with an irate customer or how you resolved a conflict in the past. The interviewer will try to discern if you have effective problem solving skills and can handle pressure when faced with a difficult and stressful situation.
   
8. "What would you do if you accidentally spilled something on your passenger?" The best answer would be to apologize, if what you spilled was something hot and the customer ended up being scalded, immediately administer first-aid. Offer to have the soiled clothing cleaned (some airlines even foot the dry cleaning bill if the stain is really severe) and inform your supervisor of what happened.
   
9. "What is the most difficult situation you've ever faced and how did you resolve it?" Be able to give specific situations about how you handled conflict in the workplace. The interviewer wants to determine how you handle stressful situations and pressure in the work place and how you will work in a team environment.
10. "Tell me about your last company/employer and why you resigned?" Be honest and state the reason when and why you left your previous company. If you're still working for the company, state why you want to leave.
    
11. "Do you and have you ever made mistakes? " We are human, therefore we tend to make mistakes. State specific situations and admit to making small and insignificant mistakes in your workplace and specifically state your experience, how you handled it and whether you learned something from it.
    
12. "What do you know about our company?" State specific information about the company which you have learned from previously researching about them, like who is their CEO, what their future plans are, what kind of aircraft they have, etc. Be sure to research the airline company before your interview. Most information are readily available from their company website, magazines, news and press releases, etc. It will definitely impress the interviewer if you know so much about the company and it shows your enthusiasm and real interest in joining their company as a member of their cabin crew.
    
13. "If we decide to hire you, what would you bring to the company?" Sell yourself by stating your specific strengths in relation to the responsibilities of being a member of their cabin crew.
    

These are just some of the questions the interviewer may ask during the cabin crew interview. Try conducting practice or mock interviews so that you are better prepared in successfully giving a good impression and confidently answering any questions.

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